Assistant Dispensary Manager - GrowHealthy (Deerfield)

At iAnthus/GrowHealthy, we are not just in the business of cannabis; we’re in the business of empowering individuals to lead healthier, happier lives through access to premium-quality medicinal and adult-use cannabis products. We believe in the potential of cannabis to enhance wellness and redefine the future of self-care. As a trailblazer in the cannabis industry, we’re committed to providing a holistic approach to well-being, fostering a community where every patient and customer can thrive and find relief. 

Position Summary: 

As a Dispensary Assistant Manager, you’ll be at the forefront of navigating the evolving landscape of cannabis, offering a unique blend of expertise to cater to both medicinal and adult-use customers. This role involves the strategic selection and management of the store’s team members, fostering strong relationships with both customers and vendors, meticulous oversight of inventory control, and overall supervision of the daily dynamics of store-related matters.  

Essential Functions: 

In the capacity of the Assistant Manager, assuming the role of the manager on duty responsible for the daily operations, the following essential duties and responsibilities include, but are not limited to: 

Driving Business + Sales 

• Actively contribute to revenue growth by implementing strategic sales initiatives and achieving sales targets. 

• Foster a sales-driven culture through effective leadership, training, and motivation of team members. 

• Engage and support cross-selling and upselling efforts to maximize the value of each patient and customer interaction. 

• At the beginning of each shift, collaborate with the team to establish daily goals and ensure objectives are understood. 

• Observe team members' interactions with patients and customers on the sales floor. Watching to ensure team members productivity and engagement to enhance overall performance. 

• Help team members as needed, especially with customer questions and assisting with sales to contribute to the overall success of the dispensary. 

Policies + Procedures + Dispensary Operations 

• Supervise store operations, including overseeing team member activities and duties, sales floor activities, and resolving escalated customer service matters. 

• Daily balancing of cash and product inventory, along with providing training to team members on cash and product inventory reconciliation procedures.  

• Monitor dispensary sales and inventory levels and provide feedback to the Dispensary Manager to track store trends. 

• Ensure strict adherence to local and state laws and regulations through the enforcement of company policies and procedures. 

• Audit patient intake for accuracy and completeness to ensure recordkeeping standards are met. 

• Perform audits on cash handling records, chain of custody documents, and waste disposal logs. 

• Assist in the recruitment and hiring process, including participation in candidate interviews, and providing recommendations for hiring decisions. 

• Advising on staffing needs and scheduling team members, including preparation of store schedules. 

• Conduct random audits on cash and/or product, ensuring that daily balancing of cash and product aligns with both company and regulatory policies. 

• Analyze incident reports in conjunction with the management team to identify areas for improvement and take proactive measures.  

• Oversee and execute daily and/or monthly product inventory assessments to track and manage inventory effectively. 

Team Member Management 

• Conduct comprehensive training sessions for team members, covering retail operations, patient/caregiver services, HIPAA and confidentiality requirements, and proficiency in retail inventory management and point of sale platforms.  

• Serve as a knowledgeable resource for team members, offering guidance on product knowledge and dosing. 

• Provide direction and ensure team members’ adherence to company policies, procedures, and compliance with state and local laws and regulations. 

• Collaborate with the Dispensary Manager to establish short- and long-term objectives and action items for the store.  

• Lead and conduct the initial training for new hires with support from Human Resources and Delivery Lead. 

• Oversee and co-manage the Dispensary Team, including hiring, training, and scheduling. 

• Assess and recommend team members for advancement opportunities. 

• Assist in team member evaluations, providing verbal feedback, recommendations for progressive disciplinary action, and separation, when necessary, consistent with company policies and procedures, and conducting periodic performance reviews. 

• Active participation in weekly management meetings to foster collaboration and information exchange. 

Qualifications + Education: 

• Must be twenty-one (21) years of age or older.

• High School diploma or equivalent is required. 

• College degree preferred. 

• Must consent to a criminal background check  

• Must have a valid driver's license and reliable transportation. 

• 3-5 years of hands-on experience in retail management, demonstrating proficiency in overseeing a diverse team. 

• Knowledge of state-specific cannabis laws and regulatory compliance is non-negotiable.  

• Exceptional verbal and written communication skills are a must. 

• Proficiency in basic math is required. 

• Strong organizational skills are essential. 

• Previous experience in a high-paced, high-transaction setting is highly valued. 

• Effective decision-making skills and a proactive approach to problem-solving.